As the ice melts away, lets address the frosty start to 2021
Keeping you trading safely at Boldon Auctions…
The Government’s announcement on Monday 4th January has generated a plethora of questions as to how we can proceed. Boldon Auctions have read through the Government publications and guidance and have generated the following much sought after answers to your frequently asked questions.
Q. Can auctions continue to take place?
A. Yes, following government rules and restrictions published on 4th January 2021, auction houses (except for auctions of livestock or agricultural equipment) must close to the public but can continue to operate click-and-collect services (where goods are pre-ordered and collected without entering the premises). Therefore, we have moved our auctions online only. This will be reviewed pending the outcome of any additional announcements. *In line with current ongoing changes to UK restrictions our next Auction will take place on the 10th February*
Q. Can I get more information and images of lots?
A. Yes, requests for further images and condition reports can be made either via email (firstname.lastname@example.org), phone (0191 5372630) or, by using our online condition report request form located on the ‘Ask a question feature’ of each lot.
Q. How do I bid?
A. You can bid from the comfort of your own home. Bidding can take place live by registering to bid , by leaving an absentee bid, or by contacting the office by phone (0191 5372630) or email (email@example.com) to leave a commission bid.
Q. How do I make a payment?
A. For purchases made through the-saleroom.com we can take payment directly from the debit card you have registered. Alternatively, you can make simple and secure payments online via bank transfer, online by clicking the payment request link or, telephone (0191 5372630 – telephone payment limit £500). Please note we are not accepting cash or cheque payments at this time.
Q. How can I collect the lots I have successfully bid on?
A. We have organised a contactless collection point. All collections are by appointment only. Once you have received email or telephone confirmation that you have been successful bidding you can organise an appointment time to safely collect your lots or arrange a courier. We are unable to offer assistance in lifting furniture items at this time.
Q. Are you still offering valuations?
A. Yes, we are still offering online valuations available by emailing (firstname.lastname@example.org) us images of the items you would like valued or, by using our online contact form. Additionally, all house content valuations and probate valuations will be conducted as normal albeit in a safe COVID 19 secure way.
Q. Are you accepting entries to your future sales?
A. Yes, we are able to continue offering a collection service for part and full house clearances. We are taking details of vendors wishing to enter smaller consignments to be contacted post lockdown. If you would like to register your details for future consignments please contact us by email (email@example.com), using our online contact form or, call us on 0191 537 2630.
We have created this handy guide to remind you of the steps we are taking to keep you connected and trading internationally in a COVID 19 secure way.
Thank you for your continued understanding and support from all of us at Boldon Auction Galleries.
Take care and stay safe.
Boldon Auction Galleries
UPDATE 5th January 2021
Based on government guidance issued on the 4th January 2021 regarding the new national lockdown and information from the Department for Digital, Culture, Media and Sport, we can confirm that our auctions can continue to take place online and we will be closed to the public.
We can continue to provide Probate and Valuations for sale purposes as well as offering a contactless click and collect after auction service. Please email or call if you require any further information.
With our best wishes, Boldon Auction Galleries
UPDATE 30/12/20 ARCHIVED
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