We are open for business and to the public too!
Keeping you trading safely at Boldon Auctions…
The Government’s announcement on the ROAD MAP out of lockdown has generated a plethora of questions as to how we can proceed. Boldon Auctions have read through the Government publications and guidance and have generated the following much sought after answers to your frequently asked questions.
Q. Do I have to wear a face mask?
A. We would appreciate as a small gesture of common courtesy that people continue to wear face coverings, social distance and use the hand sanitiser provided at the door. We have come so far and we must continue to keep our staff and customers safe. Thank you
Q. Can auctions continue to take place?
A. Yes, following rules and restrictions in line with the government road map, auction houses can remain open and can open fully to the public from Monday 19th July. We will be fully open to the public on Monday 19th July for viewing and auctions but will continue to operate click-and-collect services. Our auctions will operate online and live bidding in the saleroom. This will be reviewed pending the outcome of any additional announcements.
Q. Can I view the sale?
A. Yes, our sales can be viewed online using our next sale page or, our online auction page. You can also view in person on our Saturday drop-in or Tuesday by appointment. See our Calendar for more details on viewing.
Q. Can I get more information and images of lots?
A. Yes, requests for further images and condition reports can be made either via email (firstname.lastname@example.org), phone (0191 5372630) or, by using our online condition report request form located on the ‘Ask a question feature’ of each lot.
Q. How do I bid?
A. You can bid in person in the saleroom, or fill in a commission bidding form while viewing. Bidding can also be done from home online live by registering to bid , by leaving an absentee bid, or by contacting the office by phone (0191 5372630) or email (email@example.com) to leave a commission bid.
Q. How do I make a payment?
A. For purchases made through the-saleroom.com we can take payment directly from the debit card you have registered. Alternatively, you can make simple and secure payments online via bank transfer, online by clicking the payment request link or, telephone (0191 5372630 – telephone payment limit £500). Please note we are not accepting cash or cheque payments at this time.
Q. How can I collect the lots I have successfully bid on?
A. We have organised a contactless collection point. All collections are by appointment only. Once you have received email or telephone confirmation that you have been successful bidding you can organise an appointment time to safely collect your lots or arrange a courier. We are unable to offer assistance in lifting furniture items at this time.
Q. Are you still offering valuations?
A. Yes, we are offering valuations available by calling the office, emailing (firstname.lastname@example.org) us images of the items you would like valued or, by using our online contact form. The auctioneer will review the items and arrange and appointment to bring them in. Additionally, all house content valuations and probate valuations will be conducted as normal albeit in a safe COVID 19 secure way.
Q. Are you accepting entries to your future sales?
A. Yes, we are allocating appointment times for items to be brought in and continue offering a collection service for part and full house clearances. If you would like to register your details for future consignments please contact us by email (email@example.com), using our online contact form or, call us on 0191 537 2630.
We have created this handy guide to remind you of the steps we are taking to keep you connected and trading internationally in a COVID 19 secure way.
Thank you for your continued understanding and support from all of us at Boldon Auction Galleries.
Take care and stay safe.
Boldon Auction Galleries
Based on government guidance issued regarding the new ROAD MAP and information from the Department for Digital, Culture, Media and Sport, we can confirm that our auctions will open to the public from Monday 12th April.
We will continue to provide Probate and Valuations for sale purposes as well as offering a contactless click and collect after auction service. Please email or call if you require any further information or an appointment for viewing and valuation.
With our best wishes, Boldon Auction Galleries
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